When does the patient journey start? It is much before they receive care from the provider. Patients who are used to smooth, nimble and friction-free consumer experiences expect the same from their healthcare providers. As
digital-native brands enter the healthcare marketplace, it is time for hospitals to reinvent themselves. To focus on patient experiences and adopt patient-centred technology to drive up engagement, is no longer a nice-to-have. It is table stakes.

Where does the revenue cycle intersect with the patient journey?

The revenue cycle is not a back office function that has no impact on the patient experience. It intersects with the patient journey at several points, to improve the overall patient experience it is important to remove friction across all major patient touch points.

Digital solutions are a game-changer and connect the dots in the patient journey. The right technology can provide a truly connected, cohesive, and convenient patient experience, from appointment scheduling to bill payment.

Keeping the patient experience front and center

Disjointed patient experiences mirror the fragmented nature of the revenue cycle. The right technology can unify the revenue cycle. It can offer patients the visibility they need to take care of their health outcomes and financial responsibility. The pandemic has accelerated the shift towards the digitization of processes. And the trend is here to stay.

Here’s how hospitals can hard wire automation into their existing processes:

The appointment scheduling process can be streamlined by offering an omni-channel experience. Giving patients the ability to schedule appointments through an easy-to-use patient engagement solution will drastically reduce no-shows.

The registration process is fraught with errors. Digitization provides patients with the power and flexibility to input details before the visit. It eliminates misinformation and time spent at the front desk.

Increased automation of the front end of the revenue cycle translates to less wait times for patients.

Collecting upfront at the time of service improves patient collection. A solution that gives patients clarity on open balances,
co-pays, and out-of-pocket expenses removes delays and barriers to pay.

The Wrap

The reimbursement landscape continues to be a tough terrain to navigate. It is essential to utilize technology and automate as many functions as possible. The right technology will light the way for enhanced patient outcomes and improved reimbursement.

Whether it is an outstanding patient experience or increased POS collections, the key lies in automating important patient touch points.

Technology that powers patient engagement

At SolvEdge we believe that great patient experiences happen beyond the walls of hospitals. To power patient experiences we’ve built a suite of solutions that are purpose-built to streamline workflows, engage patients, and foster healthy patient-physician relationships.

If you are looking to free up front office staff and bolster POS revenue CLAfly can help you. It is an intuitive patient-centered solution that your patients would love to use See why.