Change management has become the new normal in today’s healthcare scenario. There is some battle fatigue—from the constantly evolving regulations affecting the revenue cycle and reimbursements to major technology disruptions that have transformed the healthcare landscape forever.

Consider that the Global Telemedicine Market was valued at USD 27.04 Billion in 2019 and expected to reach USD 171.81 Billion by 2026 with a CAGR of 37.2% over the forecast period.

In the face of constant change enabled by the paradigm shift from the Fee For Service (FFS) to the Value-based care (VBC) model, adopting a major shift in care delivery like the telemedicine solutions, which hasn’t yet been fully mandated—poses several challenges for the hospitals and medical practices.

Reluctance to change is one of the key reasons many medical practices haven’t yet adopted telehealth solutions. Alternatively, lack of understanding of the telehealth implementation is another cause. In terms of telehealth adoption, there are a standard set of guidelines and best practices to make the virtual healthcare experience a frictionless one for the Patients and the Physician.

This article is a deep dive into the key metrics for a telemedicine rollout, based on the universal best practices and most recommended guidelines for successful telemedicine implementation.

Telemedicine implementation can be segmented into three phases:

• The initial assessment phase
• Planning and Development
• Implementation and Tracking

1. Assessment

This phase should include:

• Understanding the impact of telemedicine on patients’ lives and Physician’s revenues
• Segmenting various services that you will offer under the telehealth platform
• Documenting the ways in which the services will be delivered

2. Planning and Development

This phase streamlines all the data and converts them into task lists and timelines essential for the telehealth implementation. This includes:

• Defining the tasks involved in telemedicine implementation in detail
• Map out the responsibilities of the individuals in the tasks
• Prepare a time estimation with well-defined timelines for each task
• Have the marketing collaterals ready to discuss the telemedicine program with your patients

3. Implementation

Before implementation, you need to consider the key metrics and the success rate of your telemedicine launch. You can evaluate these metrics with the following considerations.

• Track and monitor your metrics and your goals
• Measure the outcomes
• Keep track of the Patient Satisfaction Index (PSI)
• Track and monitor the essential data
• Review the effectiveness of the program and consider any process improvements required

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