H ealthcare is redesigning the care models more towards patient-centricity. Patients are more inclined to be treated as a consumer in view that the demand for engagement is not only coordinated & convenient but customized and accessible anywhere and anytime.

Technology will play an indispensable role in paving the path of patient engagement in 2020. But how?

Patient Engagement Trends - Investing in Technology

A plethora of technologies available for engagement, campaigning and assessment tools are no longer expensive. Consistency in patient engagement has empowered many healthcare organizations to touch on points earlier neglected thereby leading to an increase in ROI.

Self-check-in kiosks, Remote Care via telehealth is empowering patients to manage their own care. The mounting financial pressure on healthcare organizations is making the shift to digital healthcare solutions, which is a crucial prescription for making engagement a priority.

Simplifying Onboarding & Referrals

Key patient engagement trends indicate that the crucial pain points for patients are referrals and onboarding. Any complexity in this process will be a burden on the patient and for the healthcare organization.

• Onboarding Patients can securely fill out forms from their homes using a patient portal. All the documents and assessments are automatically attached to their profile in a centralized data view, which is accessible across departments thereby enhancing personalization.
• Referrals Digitizing referral management, providers can set the process in real-time. A centralized data view also enables the patients to see the insurer approved their referral.

Smart Tech

The move towards smart technology is one of the top patient engagement trends that will enable reactive, intelligent and responsive care in real-time. All patient data in one place will make better decisions, improve outcomes and reduce costs more effectively. Wearables and other devices fused with AI are helping patients to keep track of their health.

• Listen to Empowered Patients Healthcare consumers are increasingly looking for an online presence/review before reaching out to a provider. Proactive engagement will not only empower patients with information but also eliminates gaps in care. This adds to the trust and increases in referrals for providers. As patients become more informed and empowered, patient support programs are an increasingly powerful way to enable better outcomes.

Reach out to us for more insights on our patient management workflow in the healthcare and patient experience space. We work with hundreds of organizations from hospitals to payers to life sciences companies transforming care coordination and patient management strategies for our clients.