In today’s digital era, it’s essential that hospitals and medical practices create unique patient outreach strategies to effectively engage their patients. However, healthcare organizations are faced with growing challenges around the paradigm shift to valuebased care and patient-centric ecosystem that revolves around the health, wellness and positive experiences of patients. This blog outlines three key patient outreach strategies that help you reduce no-shows and cancellations, proactively engage patients in their care journeys, maximize outcomes, build loyalty and retention, while accelerating revenues and cash flow. Dive in.

• 1. Deliver Simple and Effective Patient Communication. Your patient management platform needs to have simple and easy-to-use interface with intuitive features that can send timely push notifications based on a patient’s specific needs. More than 60% of healthcare consumers are reported to show willingness to share their health data with their care providers to help improve their health outcomes.

Real-time patient data gathered through various sources like Patient Reported Outcomes (PRO), Patient Generated Health Data (PGHD), IoT-enabled devices, wearables, Social Determinants of Health (SDOH), Electronic Health Records (EHR) can be used to send personalized recommendations and make timely medical interventions in order to boost health outcomes, reduce readmissions, and improve reimbursement rates at scale.

• 2. Make it Interactive. . Ensure that your care coordination platform is equipped with interactive features that allow patients to easily collaborate with their care coordinators and Physicians. The more the patient interaction, the better patient information and access to their health status that allows care providers to make wellinformed decisions and make timely interventions in times of emergencies and deterioration in health.

With over 3,25,000 health applications available in the market, today’s tech savvy healthcare consumers expect that their care providers offer virtual solutions to simplify their patient-physician interactions. Whether it is to book an appointment or selfschedule, ensure that your chatbots and other AI-powered tools are integrated with highly-interactive and intuitive communication tools to facilitate collaborative and cohesive care at all times.

• 3. Convenience is the Key. Patient expectations are at an all-time high! In the world of consumerism, patients as consumers are attuned to hyper-personalized and hightouch digital experiences in retail, banking and other industries and they expect the same level of frictionless experiences from their healthcare provider as well.

Reports reveal that less engaged patients are 3X more likely to have unmet healthcare needs. It is critical that your patient outreach strategies are uniquely designed to reach out to them at the right time, through their preferred channels of communication. This ensures that the care coordination platform is highly interactive and engaging for patients to proactively participate in their care plan journeys.

Personalization is a key component that can keep your healthcare consumers hooked to your patient engagement strategy. Leverage the capabilities of Remote Patient Monitoring (RPM) tools to seamlessly track and monitor health information and provide the right care they need at the right time. Keeping your patients aligned to your care coordination strategies requires an intuitive patient engagement platform that can effectively interact with your patients at the right time.

SolvEdge’s patient outreach program is exclusively designed to Reach-out, Re-engage and Retain patients in the long-run.

SolvEdge’s ClafLy - App Involvement in Various Phases of the Patient Journey

Non Op

Preparedness

Patient accesses ClafLy patient outreach app with activation code.

Pre Op

Pre-hospitalization

1. Analytics-driven insights that optimize hospital beds to align with patients’ needs and satisfaction levels

2. Assessment for being prone to symptoms-relevant clinical data collected in this phase-passive data collection by our platform (risk factor prediction)

3. Pre-questionnaire-Reminders when to stop eating, drinking and medications-Pre-surgery checklist day before the surgery

4. Patient Education-criteria based assessment-provides predictive analytics about the outcomes

Surgery

Hospitalization

Patient is completely ready for the surgery

Recovery

Post-hospitalization

1. Early mobilization after the surgery-Education and videos to stay on track with the recovery plan

2. Post-operative surveys and scorecards-Evidence-based best practices for Enhanced Recovery After Surgery (ERAS)

Outcomes of the Patient Outreach Program

• Building better patient-physician relationships
• Continuity in care; exchange of vital medical information quickly and appropriate treatment is deployed
• Allows continuous monitoring and intervention
• Allows physician to track their patients amidst busy schedules
• Optimizes Practice Efficiency
• Reduces outpatient clinical burden

End Results for Provider

• Reduced readmissions
• Improved outcomes
• Increased reimbursements and revenues

End Results for Patient

• Lower out-of-pocket costs
• Better health outcomes
• Better member experience and higher satisfaction

End Results for Payer

• Algorithm continues to analyze information to refine and improve future member experiences

Trusted by Fortune 500 Healthcare brands, Hospitals, Physicians and Millions of patients across the globe, ClafLy is a proven patient outreach platform, with exclusive concierge services designed to drive outcomes and mitigate costs.

To learn more about how ClafLy’s exclusive patient outreach platform can help automate and simplify patient communication, reduce no-shows, accelerate outcomes and drive financial value to your healthcare organization,
give us a shout!