With growing complexities in the healthcare ecosystem, hospitals and medical practices are increasing their efforts on creating comprehensive care coordination solutions and strategies that deliver holistic value to the stakeholders. Consider that the patient engagement solutions market is prognosticated to reach a staggering $19.3 billion by 2025. There is also a paradigm shift from the Fee for Service (FFS) to Value-based Care (VBC) model. However, healthcare organizations are faced with increasing burden on delivering better outcomes and superior Patient Experiences (PX) while keeping the costs low.

To achieve greater success, healthcare organizations need to leverage the capabilities of digital patient engagement solutions to seamlessly engage patients throughout the care continuum. This ensures that patients are proactively participating in their care journeys—helping them in following the post-surgical care guidelines, medication adherence, food and lifestyle changes, engaging through patient education materials, timely intervention, all of these which ultimately drive health outcomes, reduce readmissions, accelerate reimbursements and holistically benefit patients and physicians at scale.

Hospitals and Practices are faced with immense challenges in patient engagement. These obstacles could arise from both patients and physicians’ end. To rise above the challenges, it’s critical that care providers understand the behavioral patterns and factors most linked to patient engagement.

Patients’ Challenges

Effective patient engagement means that there is a high level of transparency and communication between the patients and the providers. This ensures that patients are actively engaged in their care plans, enabling them to adhere to their care plan guidelines. However, care providers need to be mindful of several factors that may act as hindrances to the patient-physician communication and collaboration.

• 1. Patients’ hesitation: Some patients may refrain from asking questions or getting clarifications owing to some hesitation.
• 2. Lack of knowledge and understanding: Some patients may not be educated enough to understand the intricacies and the nuances of certain complications in the patient’s health status and treatment options.
• 3. Cost Hindrances: Patients may also refrain from taking the right treatment due to cost challenges.
• 4. Lack of Motivation: Patients in many cases are not concerned enough about their health that they tend to postpone care or ignore treatment altogether.

Physicians’ Challenges

• 1. Legacy technologies: Most oftentimes, hospitals and practices may be stuck with legacy systems and technologies that may turn out to be a major obstacle for having a collaborative care environment. SolvEdge’s patient management solutions are equipped with intuitive features that seamlessly integrate care coordination features into your healthcare management system.
• 2. User adoption challenges: Even the most breakthrough solution could be a failure without user adoption. Physicians may sometimes get too comfortable with using legacy systems that they find it complex to adapt to the new and integrated framework. Healthcare systems need to ensure that proper training is in place for higher user adoption of the patient engagement platform.
• 3. Time constraints: Physicians are most often overwhelmed with work that they don’t find the sufficient time to coordinate with patients to address their postcare concerns
• 4. Lack of patient feedback:: Hospitals and practices do not always have an automated patient survey or complaint analytics systems in place, due to which care providers may oversee some of patients innate health concerns around patient education or care coordination.

Care Coordination Solutions and Strategies

It is essential that care providers have a structured and streamlined solution in place for a successful patient engagement program. Ensure that your care management platform is integrated with user-friendly features that accelerate care coordination and outcomes.

SolvEdge’s’s patient engagement platform is designed to provide immersive patient experiences that deliver the right message, at the right time through their preferred channels of communication. From EMR integration to multi-channel communication, the highly interactive care coordination solution has just the right blend of technology and strategy to engage with ease.

SolvEdge’s Patient Engagement Solution - Various Phases of the Patient Journey

Non Op

Preparedness

Patient accesses ClafLy patient outreach app with activation code.

Pre Op

Pre-hospitalization

1. Analytics-driven insights that optimize hospital beds to align with patients’ needs and satisfaction levels

2. Assessment for being prone to symptoms-relevant clinical data collected in this phase-passive data collection by our platform (risk factor prediction)

3. Pre-questionnaire-Reminders when to stop eating, drinking and medications-Pre-surgery checklist day before the surgery

4. Patient Education-criteria based assessment-provides predictive analytics about the outcomes

Surgery

Hospitalization

Patient is completely ready for the surgery

Recovery

Post-hospitalization

1. Early mobilization after the surgery-Education and videos to stay on track with the recovery plan

2. Post-operative surveys and scorecards-Evidence-based best practices for Enhanced Recovery After Surgery (ERAS)

To get your free and personalized consultation on how our patient engagement platform can help your healthcare organization reduce no-shows, optimize outcomes, and accelerate cash flow & revenues, give us a shout!